Frequently Asked Questions
Everything you need to know about DigitalCoop. Can't find your answer? Reach out to our support team via WhatsApp.
DigitalCoop is a multi-tenant cooperative management platform built to help thrift societies, credit unions, and cooperative associations digitize savings, loans, member administration, dividend distribution, and audit logging.
Click Create an Account on the homepage and provide your cooperative name, administrator email, and secure password. After registration, you can configure cooperative settings, branding, interest rates, and member ID formats from the admin area.
Yes. The Starter plan is free for cooperatives with 1 to 10 members. There is no credit card required, no hidden fee, and no trial expiry.
New members register through the public registration page. Their profile enters a pending approval queue where an administrator reviews and activates the account.
Yes. Members can update personal, contact, bank, and next-of-kin details from their profile page. Critical fields such as role assignments remain controlled by administrators.
Administrators can assign roles such as President, Secretary, Treasurer, Auditor, and Member. Each role determines the user access and responsibilities within the cooperative.
Savings contributions are recorded by administrators. Once approved, the member balance updates and a timestamped transaction entry is added to the member statement.
Open the Withdrawals section, enter the amount and bank details, then submit the request. An administrator reviews the request and the member is notified of the outcome.
Administrators can run interest and dividend processing from the admin dashboard. The system calculates eligible amounts, updates balances, and creates transaction records for transparency.
Open the Loans section, choose Apply for Loan, enter the requested amount, select guarantors where required, and submit. The system estimates repayments before admin review.
After guarantor approval, the application moves to the admin approval queue. An administrator reviews the request, savings history, and liabilities before approving or rejecting the loan.
Yes. The loan calculator is available to logged-in users and shows estimated monthly payment, total interest, and repayment details before applying.
Administrators can open Admin Settings to update cooperative name, logo, loan interest rates, savings rules, member ID prefixes, and other system defaults.
The forensic audit log is a chronological record of important administrative actions. It helps track who changed what, when it happened, and why it matters.
Yes. Administrators can export reports for members, savings, loans, and audit activities for internal reviews, meetings, and compliance records.
DigitalCoop uses password hashing, CSRF protection, prepared database queries, hardened sessions, and security headers to protect cooperative and member data.
DigitalCoop is designed to support responsible collection and processing of cooperative member data. The Privacy Policy explains the platform data handling practices.
Use the Forgot Password link on the login page. A secure password reset flow will help you create a new password, or an administrator can assist where needed.
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Our team is ready to help. Reach out via WhatsApp or create an account and explore the platform yourself.